Politique de remboursement

We have a 15 days return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with its original packaging. To start a return, you can contact us at refund@crystalyjewelry.com .

If your return is accepted, we’ll send you instructions on how and where to send your package. Please note that shipping for the return is on your cost.


You can always contact us for any questions at info@crystalyjewelry.com .


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.