Refund Policy


We accept returns up to 15 days after you received your package.
In order for us to accept your return, item(s) must be returned in the same conditions they were sent to you, including the jewelry packaging. 
Please email us at or send us a direct message on instagram to receive the address where you can return it.

Please know that shipping costs for returns are on your own cost. (???)



Refunds will be processed once we receive your shipment. We will notify you once it arrives to destination, and the refund might take few days depending on your bank institution. 


If you have further questions, you can always contact us or send us a direct message on instagram @crystalyjewelryz.